Collector - WFI

About the role

We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. Our Account Representative assists customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due. Our Account Representative is expected to be comfortable in dealing with challenging situations while proactively providing options or solutions to prevent or resolve delinquent accounts.

The team conducts training to ensure you are equipped with proper knowledge and enough skills to perform the role. You will be supported and encouraged to raise questions to yield good results. The team prioritizes career progression and promotes internally first before hiring outside the organization.

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Qualifications

• You are a High School graduate (diploma required, or equivalent)
• You have at least 2 years of experience in unsecured or sub-prime auto finance collections
• Must have Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
• Capable of effectively operating in a high-pressure, high-volume environment
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams.
• Has knowledge of any of the following tools and