Collector

Full-time, nonexempt position in the Collections department at Emigrant Mortgage Company, reporting to the Manager of Collections.

About the role

Contact delinquent borrowers to determine the reason for delinquency and develop a strategy to cure the debt.

Responsibilities

• Monitor queue and call delinquent borrowers.
• Send delinquent notices, Demand, and Acceleration letters in a timely manner.
• Post payments and make adjustments or reversals as needed.
• Prepare waiver, DRI, and payment plan requests.
• Develop payment plans to cure arrears.
• Review collateral loan documents.
• Assist in monthly reports (Fannie, Freddie, PMI).
• Understand bankruptcy filings (Chapter 7, 11, & 13), including application of payments, filing Proof of Claim (POC), and basic comprehension of notices.
• Maintain professional appearance and demeanor.
• Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).
• Possess basic knowledge of CFPB rules and regulations regarding collections and loss mitigation options.
• Gather pertinent information to determine suitable loss mitigation options for individual borrowers.
• Respond to incoming calls, emails, mail, and in-person requests.
• Comply with company policies, practices, and procedures.
• Attend meetings and prepare follow-up as needed.
• Set goals, prioritize, and execute duties of the position.
• Manage documents, files, and electronic information in an organized, efficient, and secure manner.
• Interact with customers in a professional and pleasant manner.
• Represent the company professionally in appearance and manner.
• Communicate with the highest level of professionalism and integrity, both written and oral.
• Perform quality and quantity duties as expected for the position.
• Complete company-required training courses as assigned.
• Send loss mitigation packages to borrowers as needed or upon request.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university.
• One to two years of related experience and/or training; or equivalent combination of education and experience.
• Basic personal computer skills.
• Strong numerical ability.
• Accuracy and attention to detail.
• Honesty and integrity in performing responsibilities.
• Professional level of stress tolerance.
• Ability to adapt to a changing environment.
• Able to understand and respond appropriately to others in person or via communication devices.
• Able to manage emotional and mental state while performing job duties.
• Able to verbally communicate in English, thoughts, and questions at a reasonable level of articulation.

Pay

New York pay range: $60,000 USD - $75,000 USD