Collector

About the role

We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections.

If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you.

Responsibilities

• Handling inbound and outbound collections calls efficiently and effectively
• EFFECTIVELY analyzing customer accounts making sound decisions regarding repayment
• DRIVE revenue by collecting payment-in-full and establishing repayment plans
• Maintain and update customer files accurately
• CLOSELY follow collections scripts to ensure client expectations
• RECORD all customer payments accurately
• NOTATE all customer conversations and circumstances accurately
• INTERACT effectively with all internal and external customers
• ADEBE with all rules and regulations established by the FDCPA, FCRA and all state laws

Requirements

• At least 2 years of experience in consumer debt collection
• Bilingual (English/Spanish) - PREFERRED
• Excellent active listening, written and verbal skills
• Determination to meet or exceed individual goals
• Strong customer service skills
• Exceptional negotiation skills
• Independent thinking and practical problem solving

Qualifications

The most successful team members share the following background and skills:

• At least 2 years of experience in consumer debt collection
• Bilingual (English/Spanish) - PREFERRED
• Excellent active listening, written and verbal skills
• Determination to meet or exceed individual goals
• Strong customer service skills
• Exceptional negotiation skills
• Independent thinking and practical problem solving