COLLECTOR/RECOVERY SPECIALIST - E. CARMEL DRIVE

Essential Responsibilities

• Makes and receives phone calls from delinquent customers and makes suitable arrangements to bring the account current.
• Collections primarily delinquent loan accounts and negative deposit accounts.
• Documents all collection activity in the Xperience or other applicable collection system.
• Makes recommendations for setoffs, repossessions, foreclosures, and charge offs.
• Decreases bank losses through effective and efficient collection strategies while maintaining minimal expenses and maintaining customer relationships.
• Gathers information to fully understand underlying issue(s) that is the cause of delinquency through communication with customer in order to take the appropriate action to resolve said issue(s).
• Contacts family members, places of business, listed contacts, neighbors, and other skip tracing tools as provided to locate whereabouts of a customer in the event of a skip.
• Communicates sensitive issues with customers in a tactful manner to resolve issue and yet maintain the Bank’s image.
• Limits the number of times a customer is contacted to avoid harassment under the Fair Debt Collection Practices Act (FDCPA).
• Ensures timely follow up with collection agencies and attorney collection firms for required status updates on assigned accounts.
• Ensures adherence to state and federal statutes including the FDCPA and CFPB.
• Prepares paperwork and letters as needed/required to fulfill duties.
• Reviews legal matters of consequence with manager on a regular basis.
• Assigns account for legal action after management approval.
• Assigns account to collection agencies on a needed basis.
• Answers telephone and directs call to appropriate personnel.
• Reviews bank records for misapplied payments.
• Coordinates repossession of collateral as requested through AMCL Manager and coordinates collateral insurance claims.
• Coordinates and tracks liquidation efforts through approved wholesale/retail outlets.
• Makes sales referrals and workout recommendations.
• Executes ACH transactions and initiates automatic payments.
• Processes credit card applications.
• Approves and coordinates extension/due date changes in accordance with policy.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required.
• Affixes signatures on documents as required