Collector II (HYBRID)
Responsibilities
with- each duty.
- Essential Skills: list of skills/experience. Could be under Skills or Requirements. The instruction: Use headings like Skills, Requirements, Qualifications. We need to decide mapping.
We have "Essential Skills:" then bullet list of items: Minimum 2 years’ experience..., Basic knowledge..., Basic understanding..., Effective time management..., Strong listening..., Strong problem solving..., Strong communication..., Ability to professionally handle..., Familiarity..., Working knowledge..., Certification/License: N/A, Minimum Education: High School Diploma or equivalent.
We also have Location and Target Compensation: "Location:Hillsboro Corporate Office -Hillsboro, OR 97124 (HYBRID)" and "Target Compensation in Hillsboro, OR:$22.80 - $27.09 + annual bonus". So we have Pay (compensation) and maybe Schedule? Not given schedule. So we should not create Schedule section unless present. Benefits: we have "Employees Are Eligible For:" list: Traditional medical, dental, and vision coverage, Generous 401(k) match, Paid Time Off..., Paid federal holidays, Special employee pricing on lending products... That's benefits. So we can have Benefits section.
About the role: we have description paragraph maybe as About the role. Also "Who We Are:" repeated but that's boilerplate? It's about company but maybe considered About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Who We Are:" seems like company description, maybe not boilerplate but could be considered "About the company". However we have no heading for About the company; we could put that under About the role? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role with the description paragraph and maybe the "Who We Are:" content? But "Who We Are:" is duplicated later; we should remove duplicated lines. The first occurrence appears after description? Actually after description we have "Job Duties:" then later "Who We Are: What makes First Tech different? Clickhereto learn more! Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first...." Then later again "Who We Are: What makes First Tech different? Click here to learn more! ..." duplicated. So we should include only once, and remove duplicated. Also remove "Employment Statements:" etc (EEO boilerplate). Also remove "First Tech is not currently offering Visa transfer/ sponsorship for this position." That's also boilerplate? Might be considered EEO? It's about visa sponsorship; maybe keep? It's not EEO but it's a statement about visa. Probably considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not EEO but could be considered legal? Might be okay to keep? Safer to remove as it's not substantive about the job. We'll remove. Thus sections: - About the role: combine description paragraph and maybe the Who We Are? Actually "Who We Are" is about company, not role. Could be considered About the role? Might be better to put under About the role the description paragraph only. The Who We Are is more about company; but we have no separate heading for About the company. Could we include it under About the role? Might be okay but risk of being considered filler? It's substantive about company. The instruction says include a section ONLY when the posting has real, specific content for it. The posting does have "Who We Are:" content, which is specific. So we could create a section "About the company" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must stick to those. So we can put the Who We Are content under About the role? Might be stretching but acceptable. Or we could omit it because not exactly role. However the instruction says "Prefer a few substantive sections over many thin ones." If we omit Who We Are, we lose some info but maybe still okay. The description paragraph already covers role. The Who We Are is more about company; but we could incorporate into About the role as a brief overview. I'd include it. Thus About the role: paragraph: "The Collector II handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards." plus the Who We Are text (deduplicated). We'll combine into one
maybe two paragraphs. Responsibilities: list of duties from "Job Duties:" bullet list. Skills: from Essential Skills list (excluding Certification/License: N/A and Minimum Education maybe goes to Requirements/Qualifications). We'll treat Minimum Education as Requirements or Qualifications. We'll have Requirements: Minimum Education: High School Diploma or equivalent. Also maybe Certification/License: N/A we can drop as filler. Qualifications: maybe we could put Experience etc? But we already have Skills. Could put Requirements: Minimum 2 years’ experience in a collections position, preferably in the financial services industry. Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred. Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations. Effective time management skills and the ability to work independently or in a collaborative team environment. Strong listening skills with ability to ask probing questions to determine member needs and overcome objections. Strong problem solving and decision-making skills with a strong attention to detail. Strong communication and influencing skills; able to write/speak clearly. Ability to professionally handle sensitive documents. Familiarity with a core banking system is preferred. Working knowledge of Microsoft Office Suite. But that's a lot; maybe better to split: Requirements: Minimum 2 years’ experience..., Basic knowledge..., Basic understanding..., etc. Skills: Effective time management..., Strong listening..., Strong problem solving..., Strong communication..., Ability to professionally handle..., Familiarity..., Working knowledge... But the instruction: Prefer a few substantive sections over many thin ones. So we could combine experience and knowledge into Requirements, and the soft skills into Skills. Let's do that. Thus: - Requirements: Minimum 2 years’ experience in a collections position, preferably in the financial services industry. Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred. Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations. - Skills: Effective time management skills and the ability to work independently or in a collaborative team environment. Strong listening skills with ability to ask probing questions to determine member needs and overcome objections. Strong problem solving and decision-making skills with a strong attention to detail. Strong communication and influencing skills; able to write/speak clearly. Ability to professionally handle sensitive documents. Familiarity with a core banking system is preferred. Working knowledge of Microsoft Office Suite. - Benefits: list from Employees Are Eligible For. - Pay: Target Compensation in Hillsboro, OR:$22.80 - $27.09 + annual bonus. - Location maybe not a heading; we could fold into a short
under About the role or separate? The instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Location is minor metadata; we can include a short
maybe after About the role. - Schedule: not present, so omit. Now produce HTML fragment. Structure:
About the role
The Collector II handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards.
What makes First Tech different? Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)
Responsibilities
- Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
- Handle escalated member issues as required
- Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
- Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
- Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
- Proactively identify gaps in processes and procedures and make recommendations for improvements
- Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
- Participate in department projects and initiatives as required
- Assist in orientation and training of new Collectors
- Participate in system upgrades including quality control and testing
Requirements
- Minimum 2 years’ experience in a collections position, preferably in the financial services industry
- Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
- Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
Skills
- Effective time management skills and the ability to work independently or in a collaborative team environment
- Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
- Strong problem solving and decision-making skills with a strong attention to detail
- Strong communication and influencing skills; able to write/speak clearly
- Ability to professionally handle sensitive documents
- Familiarity with a core banking system is preferred
- Working knowledge of Microsoft Office Suite
Benefits
- Traditional medical, dental, and vision coverage
- Generous 401(k) match
- Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
- Paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Pay
Target Compensation in Hillsboro, OR: $22.80 - $27.09 + annual bonus
We should not include Schedule. Check for any duplicated content: We removed duplicated Who We Are and Employment Statements. Good. Check for any boilerplate: We removed "Certification/License: N/A", "Minimum Education: High School Diploma or equivalent" we placed under Requirements? Actually we placed Minimum