Collector II

About the role

Heritage Federal Credit Union is seeking a Collector II to perform collection activities on past-due member accounts, primarily for loans (auto/vehicle, mortgage and home equity, credit cards, and other consumer products). This role focuses on assessing time-sensitive matters such as early and late-stage delinquencies and total asset loss scenarios. The Collector II will maintain strong communication with internal departments and external third parties while supporting various collection projects.

Responsibilities

• Maintain a current and detailed understanding of past-due consumer (auto/vehicle, credit cards, other secured/unsecured) and mortgage (mortgages, HELOCs, and other home equity) loan products.
• Call borrowers on past-due loans to obtain payment and/or make payment arrangements.
• Discuss and potentially offer financial arrangements to members on delinquent accounts to alleviate past-due status (e.g., promise-to-pays, skip-a-pay products, loan modifications, extension agreements, refinance opportunities).
• Maintain strong documentation and notation of all correspondence on accounts worked.
• Perform skip tracing methods on severely past-due accounts or members without viable contact information (e.g., loan documents, family tree, TLO).
• Review accounts for potential repossession (e.g., pulling NADA, verifying title) and submit recommendations to the Collections Manager for review and approval.
• Ensure GAP claims and warranty refunds are processed on total loss accounts.
• Recommend potential charge-offs to the Collections Manager.
• Stay up to date on all collection policies and best practices.
• Adhere to all collection laws and regulations to ensure proper policies and practices are maintained.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Five years or more of collection experience, preferably across all stages of delinquency and remedial proposals (financial industry preferred).
• Knowledge of collection procedures and related laws and regulations.
• Familiarity with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of applicable repossession laws.
• Understanding of real estate collection.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• Excellent organizational skills and strong written and verbal communication skills.
• Ability to work well independently.

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets, serving more than 65,000 members across multiple counties in Indiana, Kentucky, and Illinois. As a nonprofit, credit unions provide low-cost financial services and are mission-driven. Founded in 1965, Heritage Federal is committed to improving the daily lives of its members, offering the best financial products and services, and giving back to local communities through donations, sponsorships, and volunteerism.

More information can be found at heritagefederal.org.