Collector I- Post Default (Remote)

About the role

As a Collector, you'll connect with consumers and help them find solutions to get back on track with their student loans. Using your excellent communication and problem-solving skills, you'll negotiate payment arrangements, provide guidance, and perform skip tracing to locate individuals, all while ensuring compliance with company, state, and federal regulations.

Responsibilities

• Communicate with account holders regarding the repayment of their defaulted student loan.
• Profile borrowers and obtain financial information.
• Update demographic and financial information on each call.
• Negotiate payment arrangements.
• Refer accounts for legal if applicable.
• Perform Skip Tracing.
• Use skip-tracing tools.
• Effectively communicate with third parties.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
• Maintain continuing education, training in industry career development.
• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

Requirements

• A High School Diploma/ GED/ equivalent.
• Progressive work experience.
• 3rd party collection environment preferred.
• PC experience in a windows environment.
• Basic keyboarding skills.

Preferred Qualifications

• Previous sales or customer service experience.
• ACA certification.
• Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Pay

Starting Pay: $16.00/hour. Higher starting rate may be considered based on relevant experience, education, skills, and qualifications.

Schedule

• Training Schedule: Monday-Friday 8am-5pm
• Standard Schedule: Monday - Friday; 3 days 8:00 a.m. to 5:00 p.m. and 2 days 12:00 p.m. to 9:00 p.m.

Benefits

• Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
• Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
• A 401(k) plan with employer match to support long-term financial security.
• Company-paid basic life insurance and short- and long-term disability coverage.
• Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic-condition support.
• Family planning resources.
• Pet insurance.
• Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.

Important Notices

• All offers of employment are contingent on standard background checks.
• Depending on the needs of our business, the successful candidate may be subject to further background checks to determine eligibility and suitability.
• EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.
• Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
• Navient is a drug-free workplace.