Commercial Collector (Remote)

Job Description Job Description We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector. Skills Good written, verbal, listening and phone communications skillsProblem solving and negotiation skillsGeneral computer skills with the ability to typeAbility to work in a fast-paced environmentAbility to maintain composure with difficult debtorsAbility to handle a high-volume inventory Key Responsibilities Make a high-volume amount of calls to business debtors to recover payment on delinquent accountsAccept payment by credit card, check by phone/fax/emailNegotiate settlement within prescribed guidelinesProvide account updates to clients as neededLocate businesses and individual owners through skip tracing techniquesMeet and exceed monthly recovery goals Qualifications Proven experience in debt collection, preferably in the Commercial sector.Strong negotiation and communication skills.Ability to handle difficult conversations and remain professional under pressure.Proficiency in using collection software and Microsoft Office Suite. Benefits Competitive salary and performance-based bonusesHealth, dental, and vision insuranceFlexible paid time off and holidaysShort-term disabilityLife insuranceAD&D insurance