Collections Team Member II - Repossession, Hybrid Marlboro MA, Full-Time

Under the general direction of the Collections Team Leader, the Repossession Coordinator oversees the day-to-day administration of the repossession and remarketing process. This includes calling delinquent members to arrange payments and working with vendors to locate and retrieve collateral from members unwilling to pay. The primary goal is to resolve member delinquency, avoid repossession, minimize losses to DCU, and maintain financial soundness.

Responsibilities

• Adhere to collection and repossession procedures according to established guidelines.
• Review accounts submitted for repossession (voluntary and involuntary) and determine approval or denial based on business rules.
• Attempt to contact members prior to repossession to cure delinquency and mitigate losses.
• Assign repossessions to vendors in a timely manner.
• Document collections with notes on repossession decisions, condition reports, and collateral status/value.
• Recommend whether vehicles should be repossessed from impound/storage or referred for replevin.
• Build and maintain professional relationships with vendors and review their performance.
• Maintain daily, weekly, and monthly reports on repossession assignments.
• Use sound judgment to manage outstanding repossession assignments, claims, and skip claims.
• Process redemptions per established procedures.
• Assist with training staff on skip tracing, repossession, and recovery processes.
• Stay current on repossession laws and regulations.
• Recommend improvements to departmental policies, procedures, and internal controls.
• Review and/or approve bids for collateral sale, if necessary.
• Audit receipt of sales proceeds from vendors after collateral sale.
• Review vendor invoices for accuracy and prepare them for management approval.
• Make collection calls to support departmental goals as needed.
• Perform other job-related duties assigned by management.

Skills

• Previous consumer collections and/or skip tracing experience preferred.
• Experience in a financial institution or credit union a plus.
• Excellent written and verbal communication skills.
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy.
• Strong organizational skills, time management, and workload prioritization.
• Proficiency in Microsoft Office, particularly Excel.

Pay

$21.50–$24.00 per hour

Schedule

Monday through Friday, 8:00 AM–5:00 PM (40 hours per week)

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: Accrue up to 15 days in the first year, plus 40 hours of sick time and 3 personal days (annually refreshed).
• Paid federal holidays.
• Special employee pricing on lending products (e.g., mortgage, auto, personal loans), subject to eligibility and underwriting criteria.