Collection Assistant, Full-Time, Hybrid Marlboro MA

What You’ll Do:

Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.

Make timely collection of outgoing mail.

Aid the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.

Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.

Generate letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.

Process transfer requests from collectors and/or team leaders.

Review, research, and respond to credit disputes.

Prepare invoices for management review and approval.

Aid the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.

Order and maintain office supplies and inventory.

Review, process, document, and track wellness and/or Amend-a-Note requests.

Aid the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.

Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing.

Assist Collection Manager and Assistant Collection Manager with special projects.

Participate in cross-training with department Specialists.

Perform other job-related duties as assigned by Managers(s).

Education & Experience:

A high school diploma or equivalent is required.

Previous administrative experience or work in public service is preferred.

Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet is required.

Strong verbal and written communication skills are necessary.

The ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality is essential.

Able to work in a fast-paced environment and manage workload for optimum efficiency is required.

Well organized, effective time management, prioritize and manage workload for optimum efficiency is required.

Additional Eligibility Requirements:

General knowledge of financial institutions and Credit Union operations is preferred.

Professional telephone etiquette is required.

Location:

Marlboro, MA

Target Compensation:

$20.00 - $21.00 per hour

Schedule:

Monday through Friday 8a-5p