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Collections Team Member II, Full-Time, Remote (MA or NH only)

First Tech Federal Credit Union · United States · 1 wk ago
RemoteRemoteManagement$21.5/hrFull-time

About the role

Contact all members with delinquent accounts greater than 60 days past due. Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management. Assist members in restoring their good standing status with the Credit Union. Maintain the financial soundness of the Credit Union and contribute to the department's ongoing effort to manage asset quality by achieving the lowest possible delinquency and charge-off ratios.

Responsibilities

  • Exercise appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues, and make outbound member calls.
  • Review and document status of accounts and initiate telephone contact on delinquent loans.
  • Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
  • Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified mail, or email.
  • Utilize Collections system to document accurately.
  • Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member.
  • Establish and monitor payment plans whenever possible.
  • Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements.
  • Pull Credit Bureau reports when necessary.
  • Achieve assigned goals monthly.
  • Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions.
  • Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function.
  • Make recommendations on ways to improve work processes within Collections.
  • Assist the Front End area with incoming calls in times of high call volume.
  • Perform other job-related duties as assigned by Manager(s).

Requirements

  • High School graduate or equivalent required.
  • Excellent telephone and communication skills.
  • Excellent written and verbal communication skills.
  • Experience successfully utilizing various computer programs including MS Office.
  • Previous experience in a call center and/or financial institution preferred.
  • Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred.
  • Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws.

Location

Remote MA or NH only

Pay

$21.50 per hour

Schedule

3 days 8:00 AM–5:00 PM, 2 days 11:00 AM–8:00 PM, 2 Saturdays per month (40 hours)

Benefits

  • Traditional medical, dental, and vision coverage.
  • Generous 401(k) match.
  • Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually.
  • Paid federal holidays.
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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