Collections Team Lead

Supervision and Support

Supervise and support daily activities of the Collections team to ensure timely and effective contact with delinquent accounts.

Conduct routine account reviews and monitor aging reports to ensure appropriate action is being taken on all past due loans.

Train new team members on policies, systems, and procedures; provide ongoing coaching and performance feedback to the team.

Oversee follow-up on check and ACH bounces, ensuring that proper communication and resolution steps are taken.

Review and approve 10-day past due letters and other customer communications for consistency and compliance.

Serve as the liaison between the Collections team and other departments, including Legal, Loan Servicing, and Sales.

Support the VP by preparing summaries of delinquent accounts, collections status updates, and action plans for problem loans.

Coverage of site visits for delinquent or repossession cases; ensure repossession activities are handled in line with company policy.

Aid in loan workouts and recommend modifications or legal actions as needed.

Support the in-house attorney in preparing default notices and assist in collections-related legal matters.

Record Keeping and Compliance

Maintain accurate records of team activities, call logs, payment arrangements, and compliance documentation.

Ensure team members adhere to BSA/AML compliance requirements and complete all required trainings.

Team Leadership and Meetings

Participate in and help lead weekly collections meetings; escalate critical issues to the VP as necessary.

Backup Support

Provide backup support for Collections Representatives during high-volume periods.