Accounts Receivable Team Lead, Collections

About the role

The AR Team Lead supports the AR Manager and AR Supervisor, focusing on reducing Days Sales Outstanding (DSO) and optimizing cash flow. Key responsibilities include training and mentoring AR specialists, monitoring the collections process, resolving billing discrepancies, and coordinating team efforts.

Responsibilities

• Train and mentor AR specialists.
• Maintain clear team goals and foster a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommend collection assignments, monitor, distribute, and coordinate work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Support the department in annual audits.
• Analyze data relating to open accounts receivable and cash applications to ensure proper reporting and perform account reconciliations.
• Serve as the first level of escalation for customer collection issues.
• Support the collections group to maximize collections and increase cash flow.
• Perform other duties as required.

Requirements

• Minimum of 4 - 5 years' commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.

Qualifications

• High School Diploma or equivalent.
• Preferred qualifications include knowledge of the collections decision process and documentation, working knowledge of effective customer service techniques, and working knowledge of collection policies and procedures.

Skills

• Strong critical thinking skills.
• Good verbal and written communication, customer service, time management, and negotiation skills.
• Excellent interpersonal/communication skills.
• Detail oriented, strong organizational skills.
• Self-motivated while actively participating in a team environment.
• A sense of urgency and ability to multi-task.

Benefits

Menzies Aviation is an equal opportunity employer committed to creating an inclusive working environment where diverse perspectives and experiences are valued. The company adheres to a Substance Misuse Policy and ensures a safe working environment through regular testing.

Pay

$25.50/hr. - $28.00/hr.