Accounts Receivable Team Lead, Collections

About the role

The AR Team Lead supports the AR Manager and AR Supervisor, focusing on reducing Days Sales Outstanding (DSO) and optimizing cash flow through a blend of leadership, analytical, and critical thinking skills.

Responsibilities

• Train and mentor AR specialists.
• Communicate clear team goals and foster a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommend collection assignments, monitor, distribute, and coordinate work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Support department in annual audit.
• Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
• Serve as first level of escalations for customer collection issues.
• Support the collections group to maximize collections and increase cash flow.
• Other duties as required.

Qualifications

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent.
• Preferred qualifications include knowledge of the collections decision process and documentation involved, working knowledge of effective customer service techniques, working knowledge of collection policies and procedures, ability to make sound collections decisions supporting Departmental and Company objectives, strong critical thinking skills, good verbal and written communication, customer service, time management, negotiation skills, excellent interpersonal/communication skills, detail oriented, strong organizational skills, self-motivator while actively participating in a team environment, sense of urgency and ability to multi-task.

Benefits

As a committed equal opportunity employer, Menzies Aviation encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. The company strives to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of its global workforce are represented, ensuring that everyone feels valued and can reach their full potential.

Pay

$25.50/hr. - $28.00/hr.