Collections Supervisor, UT

Responsibilities

• Train team members on effective customer interaction and collection methods
• Examine team behavior and practices to provide timely constructive feedback and direction
• Motivate team members to achieve desired results
• Manage and accurately document account details and agent performance details
• Work with Progressive Customers and provide exceptional customer experiences
• Handle escalated situations for customers
• Avoid customer complaints by ensuring service levels & saturation consistently hit expectations
• Set monthly goals for the team and communicate the action plan with direct manager
• Manage time properly to complete all administrative responsibilities

Requirements

• Bilingual Spanish is preferred but not required
• Available to work the following shift: 11:30AM-8:00PM
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with the proven ability to interact confidently and professionally with Employees and Customers
• Proven ability to coach and mentor others
• Ability to drive engagement by helping others understand a vision/purpose
• Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)

Qualifications

• General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

Skills

• Adaptable and open to learning as roles and workflows evolve

Benefits

• Opportunity for inclusive collaboration
• Opportunity for innovation
• Opportunity for development

Pay

• Competitive salary based on experience

Schedule

• Flexible work schedule, including the option to work from home