Collections Supervisor

About the role

Tarter Krinsky & Drogin LLP (TKD) is seeking a Collections Supervisor to manage outstanding client balances and support timely payments. This role works closely with TKD attorneys and clients to resolve billing questions, follow up on past-due accounts, and maintain positive working relationships.

Responsibilities

• Partner directly with attorneys to review aging accounts receivable, obtain case details, and determine the most effective collection strategy.
• Actively manage and prioritize past-due accounts to drive timely payment and reduce aging accounts receivable.
• Contact clients via phone and email to collect outstanding balances while maintaining professional client relationships.
• Investigate billing history, invoices, and payment activity to resolve disputed or delayed accounts.
• Negotiate payment plans and settlements to secure prompt resolution of balances due.
• Manage all correspondence in the accounts receivable inbox and respond in a timely, professional manner.
• Accurately document all collection efforts, communications, and account updates in SUREPOINT LMS management notes.
• Review e-Billing platforms and submit or manage appeals on a weekly basis.
• Process and apply credit card and ACH payments; serve as backup for cash receipt applications (wires, ACH, checks, credit cards).
• Track evergreen retainers and ensure accounts remain current.
• Prepare and present weekly collections, and aging reports.
• Communicate with insurance agencies and third-party platforms (Nationwide, Serengeti) to support collection efforts.
• Complete administrative tasks including reminder statements, credit memos, and balance write-offs.

Qualifications and skills

• 10–15 years of collections and accounts receivable experience, preferably within a law firm or professional services environment.
• College degree required; Accounting, Finance, or Business Administration preferred.
• Proven ability to independently manage a large, complex A/R portfolio and drive timely collections.
• Strong experience working directly with attorneys to gather case insight, resolve client issues, and accelerate payment.
• Confident communicator with the ability to balance firm advocacy and client relationship management.
• Demonstrated success meeting or exceeding collection targets and reducing aging receivables.
• Solid understanding of collections best practices, billing cycles, and law firm billing and eBilling processes.
• Working knowledge of applicable collections laws and compliance requirements.
• Skilled negotiator with experience structuring payment plans and settlements.
• Highly organized with strong attention to detail and follow-through in a fast-paced environment.
• Analytical problem-solver able to research billing history and resolve disputes efficiently.
• Proficient in Microsoft Word, Excel, and Outlook; strong spreadsheet and reporting skills preferred.
• Comfortable working with metrics, deadlines, and performance goals.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated, dependable, and results-driven with a strong sense of ownership.
• Positive team player with the ability to prioritize, multitask, and work cross-functionally.

Pay

The good faith base annual salary range for this position is a minimum of $80,000 to a maximum of $100,000. The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, applicable education/certification(s), office location, and the candidate's overall qualifications for the position as assessed by the Firm.

Schedule

TKD is currently maintaining a hybrid schedule structured as Mondays, Tuesdays, and Wednesdays in-office with alternating Thursdays and the option to be remote Fridays.