Collections Supervisor

About the role

Lead and support a team of Loan Adjusters, creating an environment focused on accountability, collaboration, and professional growth. Provide day-to-day supervision, coaching, and performance feedback while ensuring your team has the resources, knowledge, and guidance needed to deliver exceptional service and achieve departmental goals. Serve as a subject matter expert by managing complex and escalated delinquent accounts, helping members, and identifying solutions that protect their financial well-being while minimizing risk to the credit union. Work closely with department leadership, branch staff, and internal business partners to ensure consistent practices, regulatory compliance, and efficient operations.

Responsibilities

• Supervise, mentor, and develop a team of Loan Adjusters through ongoing coaching, training, and performance management.
• Monitor team productivity, ensure compliance with policies and regulations, and foster a positive, high-performing work environment.
• Serve as the escalation point for complex member accounts and make recommendations regarding repayment options, repossessions, foreclosures, legal action, and charge-offs.
• Collaborate with leadership and cross-functional teams to improve processes, support departmental initiatives, and enhance operational efficiency.
• Prepare reports, attend legal proceedings when necessary, and ensure compliance with all applicable state and federal regulations.

Requirements

• High school diploma or equivalent.
• Experience in collections, loan servicing, or a related financial services environment.
• Previous supervisory experience is strongly preferred; a bachelor’s degree may be considered in place of related work experience.
• Valid driver’s license, as this position may require occasional travel throughout the state, sometimes with short notice.

Qualifications

The ideal candidate is an effective leader with strong communication, organizational, and problem-solving skills who is comfortable coaching employees, managing competing priorities, and making sound decisions in challenging situations. Demonstrates a commitment to regulatory compliance and exceptional member service.

Schedule

Collections Supervisors are required to work 10 AM–7 PM once a week with their team.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Prescription, and Life Insurance.
• 401K with employer matching contributions.
• Tuition Reimbursement.
• Federal Reserve Banks Holiday Schedule.