Collections Strategy - Engagement Manager

About the role

As the Engagement Manager, Collections Strategy, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. You will be responsible for growing strategic client relationships, leading consulting engagements, managing high‑performing teams, driving thought leadership, and delivering measurable business impact. The role is based in the San Francisco Bay Area, CA with a hybrid work mode (2‑3 days/week in office).

Responsibilities

• Lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets.
• Combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs.
• Shape a digital‑first engagement model.
• Grow strategic client relationships.
• Lead consulting engagements.
• Manage high‑performing teams.
• Drive thought leadership.
• Deliver measurable business impact.

Pay

Salary range: $150K/Yr – $170K/Yr base + annual bonus. The posted range is the hiring range for this role; final offers are based on skills, experience, internal pay equity, work location, market conditions, and scope of responsibilities. For higher‑cost zones (e.g., California, New York, New Jersey) actual compensation may exceed the posted range.

Schedule

Hybrid work model: 2‑3 days per week in the office.