Collections Strategy Manager

About the role

The Collections Strategy Manager at Hyundai Capital America (HCA) is responsible for supporting the development and execution of collections strategies through data-driven analysis, process improvement, and cross-functional initiative execution. This role works closely with internal stakeholders such as IT, Compliance, and third-party vendors to evaluate business processes, identify operational improvement opportunities, and support testing strategies.

Responsibilities

• Lead defined Collections strategy workstreams and support department-level initiatives from planning through implementation, including project coordination, scheduling, tracking, reporting, user acceptance testing, business validation, and post-implementation review.
• Partner closely with IT, Compliance, and third-party vendors to support effective execution and business alignment.
• Analyze Collections processes, procedures, and systems to identify operational improvement opportunities.
• Develop data-driven recommendations and support implementation of strategies that improve process effectiveness, operational efficiency, and overall performance.
• Support Collections strategy testing by developing, designing, and implementing A/B tests to evaluate operational activities, measure outcomes, and inform data-driven business decisions.
• Support operational coaching and structured problem-solving efforts by partnering with leaders and stakeholders to identify performance gaps, co-create solutions, and improve individual, team, and departmental outcomes.

Requirements

• Minimum 5–7 years of progressive experience in collections, risk, financial services operations, or a related business operations function.
• Experience supporting strategy, analysis, process improvement, or operational performance initiatives preferred.
• Automotive finance, captive finance, or financial services industry experience preferred.
• Bachelor’s degree or equivalent work experience.
• Experience with SQL/Business Intelligence (BI) tools or programming.
• Demonstrated ability to research complex business problems, analyze data, evaluate alternatives, and develop fact-based recommendations.
• Ability to communicate analytical findings and recommendations clearly to business partners, leaders, and cross-functional stakeholders.
• Ability to work independently in a self-directed environment while managing assigned priorities and deliverables.
• Knowledge of collections operations, financial services processes, strategy testing, performance measurement, forecasting, and planning methodologies.
• Strong working knowledge of operational systems, business software, data management tools, and data analytics tools.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to organize data and present insights effectively.

Qualifications

• Knowledge of collections operations, financial services processes, strategy testing, performance measurement, forecasting, and planning methodologies.
• Strong working knowledge of operational systems, business software, data management tools, and data analytics tools.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to organize data and present insights effectively.

Skills

• Data analysis and interpretation.
• Project management and coordination.
• Collaboration and stakeholder engagement.
• Problem-solving and strategic thinking.

Benefits

At HCA, we offer a comprehensive benefits package designed to support your health, financial future, and overall wellbeing. Benefits highlights include hybrid flexibility, vehicle perks, comprehensive health coverage, employer-funded HSA contributions, a 401(k) with company match and immediate vesting, and wellbeing benefits like fitness and health resources. For more information on our culture and how to apply, visit our careers page.