Collections Specialist / Senior Collections Specialist

Key Responsibilities

• Execute a high volume of daily inbound and outbound calls and emails to efficiently resolve delinquent balances and secure payments.
• Maintain high accuracy and speed while navigating multiple account queues to meet daily and weekly productivity goals.
• Professionally communicate with and address the concerns of high-value accounts by thoroughly reviewing account details and collaborating across internal teams.
• Perform account analysis to proactively identify potential risks and present mitigation solutions to management.
• Review and respond to customer inquiries across multiple queues.
• Work with supervisors to prioritize process improvements and stay current on function-related developments.

Required Skills & Experience

• A High School Diploma or equivalent.
• 3+ years of experience in Business/Corporate Collections.
• Demonstrated knowledge of standard billing and collections procedures.
• Technical proficiency in Microsoft 365 and Google Workspace applications (including Gmail, GDrive, MS Excel/Google Sheets, and MS Word/Google Docs).
• Excellent time management skills with acute attention to detail.
• Strong interpersonal skills, problem-solving capabilities, and adaptability to rapid operational changes.

Additional Details

Schedule: 40 hours per week, 8 hours per day, Monday through Friday.

Work Arrangement: Full-time onsite (5 days/week) in the Scottsdale office during the initial training period, with an opportunity to transition to a hybrid schedule (3 days onsite, up to 2 days remote).