Collections Specialist, Legal Services

Benefits HDHP with HSA or PPO Medical Insurance 24/7 Telehealth Program and 24/7 Nurse line Mail Order Prescriptions Maternity Care Program Dental Insurance with Virtual Dental VisitsVision InsuranceHealth Savings Account (HSA) and Medical Flexible Spending Account (FSA)Dependent Care Flexible Spending AccountShort- and Long-Term Disability Plans (STD/LTD)Life Insurance Benefits Basic Life Insurance + Accidental Death and Dismemberment Voluntary Life Insurance and AD&D Insurance Life/Employee Assistance Program (EAP)Vacation/PTO and Sick Time Allowances401k PlanQualified Transportation Benefits Swanson Martin & Bell, LLP is looking for a skilled Collections Specialist, responsible for assisting attorneys with the management of their client’s account portfolios, while ensuring true and accurate information is reflected with respect to outstanding balances owed to the Firm. Core Responsibilities Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from clients Reviews aging of assigned portfolioInitiates the review, research, and resolution of receivablesWorks collaboratively with Cash Receipts and Billing to resolve unpaid cash and non-payment client-related disputesMaintains quality relationships with attorneys, billers, and cash receipts Responsibilities Manages aged accounts receivable including, contacting clients to collect delinquent invoices and taking appropriate action to resolve underlying issuesRespond to client inquiries related to accounts receivable balances and invoicingProvides management updated information on credit issues related to notification of bankruptcy and bad debt issuesProvides management with recommendations on accounts to be sent to collections in written narrative summary, detailing the account and collection history, and including copies of all needed documentationDemonstrates accuracy in posting charges, payments, and adjustments into the billing systemNotates any and all information into the billing system for future referencePerforms accounting and clerical functions to support the Accounts Receivable Department through contacting clients to collect on past due balances and providing statements and/or invoicesContributes to Accounting team environment as a cross function assumed necessary, in order to meet department deadlines and objectivesResolves valid or authorized deductions accordinglySummarizes receivables by verifying totals accuratelyUpdates weekly and/or monthly collections reports as needed Analyzes and recommends resolutions for disputed issues with clientsEnsures contract terms and conditions are being followed and notifies clients, as needed Additional Responsibilities Handles special projects, as neededFollows up on payment denials and underpayments on client accounts, while working with payors to ensure that all claims have been processed correctly and have been applied to the appropriate accountsMonitors the collections process to ensure that any adjustments and write-offs have been documented and recorded on client accountsNotifies attorneys of delinquent accounts and any actions being taken Qualifications Must have high-energy and perseverance, while remaining professional on all customer interactionsMinimum of 2 years previous high-volume collections experienced requiredAdvanced organizational skills a mustPrevious law firm experience is a plus! Compensation Starting at $32.97 per hour ($60,000 annually), DOE Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, qualified transportation benefits, life insurance, vacation and sick time, holiday pay, and 401(k).