Collections Specialist (Federal Government) - Urgent Need

Job Description

- In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables to maximize revenue management for client.

- Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns, and assisting with resolution of escalated collection issues.

Primary Duties/Responsibilities

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

• Required:
• 2+ years in commercial collections
• Strong analytical/problem solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Able to prioritize and manage multiple responsibilities
• Contract Analysis
• Knowledge of collection techniques (i.e., skip tracing)
• Strong Microsoft Excel skills
• High School Degree or equivalent
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
• Preferred:
• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center
• Bachelor's Degree in Finance / Accounting / Economics