Collections Specialist | Base + Commission - Auto Acceptance

Auto Acceptance, part of Gee Automotive Companies—one of the fastest-growing automotive groups in the Pacific Northwest—is seeking a Temporary Collections Specialist to join our finance team near PDX. This role supports critical daily operations that maintain accurate financial records and ensure timely follow-up on outstanding accounts. We are known for our integrity, professionalism, and customer-first approach across all departments.

About the role

This position is ideal for individuals with a strong work ethic, high level of accuracy, and the ability to work both independently and within a team environment. As a Collections Specialist, you’ll play a vital part in supporting our auto finance and collections operations.

Responsibilities

• Complete daily collection calls to customers.
• Perform skip tracing for active accounts, including residence and job verifications.
• Insurance follow-up.
• Answer incoming calls.
• Complete daily cash deposits of funds collected.
• Handle payment processing for daily deposits of funds collected.
• Perform file maintenance daily, including hole-punching, attaching documents, and keeping files organized.
• Maintain ongoing policy and procedure awareness, including FDCPA, insurance follow-up process, etc.
• Perform daily account maintenance, entering or removing correct data in AMS, including addresses, phones, co-buyer phones, POEs, residence date, etc.
• Maintain Gap or Warranty claim follow-up as needed.
• Perform auction check follow-up as assigned.
• Complete any additional filing as needed.
• Maintain skip tracing on charged-off accounts.
• Work as a team player and assist co-workers as needed.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.
• Ensure acceptable attendance and punctuality.
• Assist in small claims accounts and garnishments.

Qualifications

• High school diploma or equivalent.
• One-year certificate from college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience.
• Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
• Ability to apply concepts of basic algebra and geometry.
• Excellent negotiation and problem-solving abilities to reach mutually beneficial resolutions.
• Empathy and patience when dealing with customers in challenging situations.
• Proficiency in computer systems and software, including MS Office, QuickBooks, and collection software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Knowledge of relevant laws and regulations related to collections (e.g., Fair Debt Collection Practices Act) is a plus.

Corporate Hiring Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license, a clean driving record.
• Must be able to pass a criminal background check and drug screen.

Schedule

Full-time, in-office (Monday – Friday, 8:00 AM to 5:00 PM).

Pay

Up to $65,000 per year (base + commission).

Benefits

• Health Insurance starting at under $100 per month.
• Dental, Vision, and Company-Paid Life Insurance.
• Employee Assistance Plan.
• 401(k) with Company Match.
• Paid Time Off that accrues from Day 1.
• An excellent menu of voluntary benefits.
• Employee pricing for you and your family on vehicles, parts, and service.