Collections Specialist (30+ day Auto Finance)
Lobel Financial · Anaheim, CA · 1 mo ago
On-siteAccounting$21–$25/hrFull-time
Key Responsibilities
- Make inbound and outbound collection calls regarding delinquent auto loan accounts
- Communicate with customers via phone, email, and written correspondence
- Secure payments, payment promises, or establish repayment plans
- Provide professional and empathetic customer service in a collection’s environment
- Review, process, and document account adjustments and updates
- Maintain accurate records of all customer interactions and collection activity
- Resolve payment discrepancies, disputes, and short payments
- Follow all state and federal debt collection laws (FDCPA) and company policies
- Manage an assigned portfolio of customer accounts
- Meet or exceed individual and team collections performance metrics
- Escalate accounts to supervisors or management when appropriate
- Perform additional duties as assigned
Qualifications & Skills
- High school diploma or equivalent
- Previous experience in collections, customer service, call center, loan servicing, or sales preferred but will teach the right candidate
- Strong verbal and written communication skills
- Excellent time management and multitasking abilities
- Strong attention to detail and documentation accuracy
- Ability to negotiate and problem-solve effectively
- Computer proficiency, including Microsoft Office and account management systems
- Ability to work in a fast-paced, metric-driven collections department
- Ability to listen, speak, and enter data simultaneously
- Bilingual English/Spanish preferred (may be required based on business needs)
About Lobel Financial
Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.
Pay & Benefits
- Competitive hourly pay: $21 - $25/hour
- 401(k) with company match
- Medical, dental, and vision insurance
- Optional life insurance
- Paid holidays
- Paid vacation and sick time
- Opportunities for internal promotion and career advancement
About Lobel Financial
Lobel Financial is an Equal Opportunity Employer.