Collections Specialist

About the role

The Collections Specialist supports the timely collection of outstanding customer receivables to ensure accurate cash flow and reduce past-due balances. This role works within a Shared Services environment and collaborates closely with internal stakeholders like Credit, Sales, Cash Application, and Accounting to resolve billing issues, disputes, and payment delays.

Responsibilities

• Manage a portfolio of assigned customer accounts and perform collection activities on past-due balances in accordance with established collection strategies and aging targets
• Contact customers via phone, email, and written correspondence to secure payment, clarify payment status, and resolve discrepancies
• Research and resolve payment issues including short pays, unapplied cash, pricing discrepancies, missing documentation, and billing errors
• Maintain accurate, timely, and professional collection notes within the ERP or AR system
• Cook up with internal teams (Credit, Sales, Billing, Cash Application, Tax, Operations) to resolve disputes and unblock payment
• Monitor AR aging and escalate delinquent or high-risk accounts in accordance with escalation guidelines
• Support month-end and quarter-end AR close activities as needed
• Ensure compliance with internal controls, audit requirements, and company policies
• Identify and resolve payment discrepancies and answer customer inquiries as needed
• Aid in process improvement initiatives, documentation, and standard work within Shared Services
• Perform other duties as assigned to support AR and Shared Services operations

Qualifications

• Bachelor’s degree in management, finance or accounting, or equivalent business experience
• Minimum of five years of experience in accounts receivable and/or credit and collections
• Experience working in a SOX control environment is preferred
• Excellent interpersonal, communication, and organizational skills
• A detailed and proactive approach to work
• A mindset for process improvement and efficiency
• Highly proficient with Microsoft Office Suite
• Experience with Oracle EBS, JDE, and BI reporting is considered an asset

Competencies

• Working knowledge of accounts receivable policies & procedures
• Ability to work independently
• Strong organizational skills
• Strong attention to detail
• Strong communication and interpersonal skills
• A team player with strong analytical and problem-solving skills

Benefits

• Highly competitive compensation package
• Outstanding benefits including:
• Benefits starting Day 1
• Competitive starting pay
• On-the-job training
• A culture that strongly believes in promoting from within
• Medical
• Dental
• Vision
• 401k with company matching & retirement contribution
• Employee Stock Purchase plan
• Life Insurance
• Disability Insurance
• Paid vacations and holidays
• Employee Assistance Program

Our Company

West Fraser is a diversified North American wood products company producing southern yellow pine lumber and wood chips across the Southern US and Western Canada. We are the largest lumber producer in North America!

Equal Opportunity Employer

We are committed to fostering a workplace that strongly believes in promoting from within, equal opportunity, and drug-free workplace (DFW).