Collections Specialist

Regional Credit Manager – $55,000 - $60,000

About the role

A Regional Credit Manager who supports customers by managing their credit and collections needs with professionalism and care. This role combines financial analysis with customer service: reviewing credit, setting appropriate credit lines, and working closely with customers to resolve outstanding balances. You will make and receive calls, negotiate payment arrangements, and ensure timely payments while providing a positive experience and maintaining compliance with applicable laws. Success means reducing risk and bad debt while building trust and long-term customer relationships.

Responsibilities

• Make at least 50 outbound calls a day.
• Assess credit risk and establish credit limits for new and existing customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect Accounts Receivables.
• Negotiate customer disputes, resolve issues, and document root causes.
• Provide customer service and develop relationships with internal/external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to ascertain the status of collections and balances outstanding; evaluate the effectiveness of current collection policies and procedures.
• Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
• Interact with the Sales Team to research customer account issues.
• Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
• Participate in major department projects and take an active role in cross-functional teams to drive quality improvements, processes, and initiatives.
• Perform other tasks as assigned.

Requirements

• Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position.
• Minimum of 4 years of experience in a Customer-Facing role.
• 1–3 years of experience working in a Call Center.
• Experience pulling and manipulating reports out of Experian.
• Associate degree required; bachelor’s degree in accounting or finance preferred.
• Demonstrated proficiency in math and accounting skills.
• Demonstrated proficiency in financial analysis.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and oral communication skills, particularly in persuasion and influence.
• Self-motivation and initiative; ability to perform duties and responsibilities independently with minimal supervision.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• A “right-first-time” attitude.
• Strong organizational skills, including the ability to successfully execute multiple projects.
• Strong personal and business ethics.

Benefits

• Immediate access to comprehensive health, dental, vision, and life insurance benefits.
• Short- and long-term disability coverage for non-occupational illness or accident.
• Comprehensive wellness initiative, including access to a progressive financial training program.
• 401(k) with 100% employer match vested immediately after one year of employment.
• Health Savings Account (HSA) with employer match on both employee and family coverage; match is vested immediately at 100%.
• Trulite bears most of the cost of benefits.