Collections Specialist

Location: Midvale, UT (Onsite) – 2 positions available. Contract duration: 6 months, starting August 31, 2026.

About The Opportunity

We are seeking motivated and customer-focused Collections Specialists to join a leading financial services organization in the Salt Lake City area. This role is ideal for individuals who excel at customer communication, problem-solving, and maintaining professionalism during challenging conversations. As a Collections Specialist, you will work directly with customers who have delinquent accounts, helping them understand their options and establish repayment solutions that meet both customer and company objectives.

Responsibilities

• Contact customers regarding overdue accounts via phone.
• Identify reasons for missed or late payments.
• Negotiate payment arrangements and secure customer commitments.
• Document all customer interactions accurately within CRM and internal systems.
• Maintain professionalism while handling difficult conversations and objections.
• Ensure compliance with banking regulations, company policies, and collection procedures.
• Manage a high volume of accounts while prioritizing workload effectively.
• Work independently to meet performance and productivity goals.

Qualifications

• Previous experience in collections, banking, lending, financial services, customer service, or call center environments.
• Strong verbal communication and negotiation skills.
• Ability to de-escalate challenging situations and maintain positive customer relationships.
• Comfortable discussing financial matters with customers.
• Strong time management and organizational skills.
• Accurate data entry and documentation skills.
• Basic financial and mathematical aptitude.
• Proficiency with CRM systems and computer applications.

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Collections Specialist
• Collections Representative
• Customer Service Representative
• Loan Servicing Representative
• Financial Services Representative
• Call Center Representative
• Account Resolution Specialist
• Recovery Specialist

Benefits

Eligible contract employees may have access to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short and Long-Term Disability Coverage
• Health Savings Account (HSA)
• Employee Assistance Program
• Paid Time Off and Sick Leave (where applicable)
• Transportation Benefits

Pay

$21.00/hour. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

This is a 6-month contract position, fully onsite in Midvale, UT, with a start date of August 31, 2026.