Collections Specialist

We are looking for a Collections Specialist to support account resolution efforts for a long-term opportunity based in Salt Lake City, Utah. This role focuses on managing both consumer and commercial collections while maintaining clear, detail-oriented communication with customers and internal teams.

Responsibilities

• Contact customers regarding past-due balances and work toward timely payment resolution across consumer and commercial accounts.
• Review account status, payment activity, and credit information to determine appropriate collection actions.
• Maintain accurate documentation of collection efforts, customer communications, and account updates in internal records.
• Partner with billing and related teams to investigate disputes, clarify charges, and resolve outstanding account issues.
• Monitor aging reports and prioritize accounts that require immediate follow-up to reduce delinquency.
• Negotiate payment arrangements when appropriate while adhering to company guidelines and collection procedures.
• Prepare and update spreadsheets or reports in Microsoft Excel to track collection activity and account progress.

Requirements

• At least 1 year of experience in collections, accounts receivable, credit, or a closely related function.
• Hands-on experience handling consumer and/or commercial collection accounts.
• Working knowledge of billing collection practices and standard account follow-up procedures.
• Ability to communicate professionally and effectively with customers in challenging payment situations.
• Proficiency with Microsoft Excel for tracking, organizing, and reviewing account information.
• Strong attention to detail with the ability to manage multiple accounts and deadlines.
• High school diploma or equivalent required.

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.