Collections Specialist

We are looking for a detail-oriented Collections Specialist to support receivables and credit activities for a long-term contract opportunity based in Waterbury, Connecticut. This role focuses on strengthening cash flow, evaluating customer creditworthiness, and maintaining strong communication with customers and internal teams.

Responsibilities

• Manage collection efforts to improve incoming payments, reduce overdue balances, and help limit exposure to uncollectible accounts.
• Review customer financial information to assess risk and support appropriate credit limit decisions.
• Produce recurring credit and collections reporting and distribute updates to support informed business decisions.
• Evaluate new account applications by verifying trade references and reviewing commercial credit data sources.
• Escalate developing account concerns to management quickly so potential issues can be addressed early.
• Document customer interactions thoroughly and maintain clear, accurate account notes within company records.
• Communicate relevant credit matters to sales partners to support coordinated account management.
• Recommend and support improvements that enhance cash flow, streamline receivables activity, and strengthen collection practices.
• Assist with order-related activities and reconcile customer statements and billing discrepancies as needed.
• Follow internal controls, reporting expectations, audit support requirements, and other assigned operational initiatives.

Requirements

• Experience in commercial and/or consumer collections with a solid understanding of account recovery practices.
• Working knowledge of credit and collections processes, including account review and payment follow-up.
• Ability to analyze customer payment history and financial information to support credit decisions.
• Experience resolving billing issues and reconciling account statements with accuracy.
• Strong written documentation skills and the ability to maintain detailed collection records.
• Effective communication skills for working with customers, sales teams, and management on credit-related matters.
• Proficiency in using business systems and standard office tools to track accounts and prepare reports.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.