Collections Specialist

About the role

We are looking for a detail-oriented Collections Specialist to support account resolution activities for a respected financial institution in Aston, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who brings strong experience in consumer and commercial collections, communicates with professionalism, and can balance member service with effective recovery efforts. The role follows a hybrid schedule with regular onsite collaboration and occasional remote work, including every other Saturday.

Responsibilities

• Manage a portfolio of past-due accounts and take timely action to secure payment arrangements and reduce delinquency.
• Contact customers through appropriate communication channels to discuss outstanding balances, explain account status, and negotiate repayment solutions.
• Review account histories, payment activity, and related documentation to determine the most effective next steps for collection efforts.
• Maintain accurate records of conversations, commitments, and follow-up actions within internal systems and files.
• Work closely with internal teams to address billing issues, resolve discrepancies, and support efficient account resolution.
• Monitor collection timelines and prioritize daily tasks to meet service expectations and recovery goals.
• Handle sensitive financial discussions with professionalism while adhering to company policies and regulatory guidelines.
• Participate in scheduled hybrid operations, including onsite work during the week and remote coverage every other Saturday.

Requirements

• At least 3 years of experience in collections, including consumer and/or commercial account recovery.
• Demonstrated knowledge of collection procedures, delinquency follow-up, and payment negotiation practices.
• Experience supporting credit and billing collection activities with strong attention to detail.
• Ability to communicate clearly and professionally in difficult or sensitive account conversations.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Proficiency in documenting account activity accurately and maintaining reliable records.
• Must be comfortable working in a hybrid environment and supporting every other Saturday on a remote basis.