Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This is a long-term contract opportunity.

Responsibilities

• Manage outreach to customers with past-due balances and drive timely payment resolution across commercial and consumer accounts.
• Review aging reports, identify collection priorities, and take appropriate follow-up actions to reduce overdue receivables.
• Investigate billing and payment discrepancies by partnering with internal teams and external contacts to reach accurate resolutions.
• Maintain detailed records of collection activity, account status updates, and customer commitments within company systems.
• Support credit and collections operations by assessing account trends and escalating high-risk issues when needed.
• Use SAP S/4HANA and related tools to monitor receivables, document account activity, and track payment progress.
• Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships.

Requirements

• Experience handling collections for commercial, consumer, or mixed account portfolios.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing collection processes and accounts receivable workflows.
• Proficiency using SAP S/4HANA or comparable enterprise systems in a finance or collections setting.
• Strong written and verbal communication skills with the ability to manage sensitive customer conversations effectively.
• High attention to detail and the ability to organize multiple accounts, deadlines, and follow-up actions.
• Experience working independently in a contract role within a regulated or process-driven business environment.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.