Collections Specialist

About the role

We are looking for a Collections Specialist to join a wholesale distribution organization in Clifton, New Jersey in a Contract to permanent capacity. This position focuses on managing commercial past-due accounts, maintaining clear communication with customers, and supporting timely payment resolution. The ideal candidate brings strong follow-up skills, sound judgment, and the ability to research account details across multiple sources while working effectively with Excel-based records.

Responsibilities

• Contact commercial customers by phone and other appropriate channels to secure payment on overdue balances.
• Review aging accounts and prioritize collection efforts to improve outstanding receivables performance.
• Investigate customer information through credit data, supporting documentation, and available databases to confirm account details and identify the appropriate contacts.
• Maintain accurate records of collection activity, payment commitments, disputes, and follow-up actions.
• Work with internal teams to resolve billing questions or documentation issues that may delay payment.
• Monitor payment arrangements and follow through consistently to ensure agreed-upon deadlines are met.
• Use Excel and related tools to track account status, organize collection activity, and prepare updates as needed.

Requirements

• At least 3 years of experience in commercial collections.
• Background in business-to-business receivables follow-up and past-due account management.
• Proficiency in Microsoft Excel for tracking, reporting, and maintaining account information.
• Strong verbal communication skills with the ability to handle customer conversations professionally and firmly.
• Experience researching customer or account details using documentation, databases, and credit-related resources.
• High attention to detail and strong organizational skills in a fast-paced environment.
• Ability to work independently while managing multiple accounts and deadlines effectively.