Collections Specialist

Responsibilities

• Manage outreach for overdue accounts across commercial and consumer portfolios, using phone and email communication to secure payment commitments.
• Review account status, payment history, and open invoices to determine appropriate collection strategies and next steps.
• Work closely with billing and internal finance teams to resolve invoice discrepancies that may delay payment.
• Maintain accurate records of collection activity, customer responses, disputes, and promised payment dates within NetSuite.
• Monitor aging reports and prioritize accounts requiring immediate attention to reduce outstanding receivables.
• Support credit and collections workflows by escalating high-risk or unresolved accounts when necessary.
• Reconcile account information and help ensure payment applications and account balances are reflected correctly.
• Contribute to process continuity during collections-related system or workflow changes when assigned as part of daily operations.

Requirements

• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Familiarity with billing collection activities and invoice-related issue resolution.
• Proficiency using NetSuite or a similar ERP system to track account activity and documentation.
• Strong written and verbal communication skills for clear and effective customer interactions.
• Ability to manage multiple accounts efficiently while meeting deadlines and follow-up commitments.
• High attention to detail when reviewing balances, documenting activity, and updating account records.

Qualifications

The ideal candidate will have a solid understanding of collection procedures, billing follow-up, and credit-related account resolution, with experience using NetSuite in a fast-paced environment.

Skills

Proficiency using NetSuite or a similar ERP system to track account activity and documentation.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Pay

Compensation details are not specified in the posted job listing.

Schedule

Schedule details are not specified in the posted job listing.