Collections Specialist

Responsibilities

• Monitor overdue customer balances and contact clients by phone or email to secure payment and resolve outstanding invoices.
• Provide courteous and effective customer support by responding to account-related questions and helping customers understand billing details.
• Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems.
• Work closely with the accounting team to support accounts receivable efforts and help keep aging reports current.
• Absorb and assist with related payment processing tasks as needed by posting payments and helping reconcile customer accounts.
• Handle inbound calls related to billing, payment status, and past-due balances in a courteous and service-focused manner.

Requirements

• Previous experience in collections, accounts receivable, or a similar accounting support role.
• Working knowledge of collection procedures and best practices for following up on delinquent accounts.
• Ability to manage inbound customer calls with professionalism, patience, and clear communication.
• Familiarity with accounts receivable processes, including payment tracking and account reconciliation.
• Strong attention to detail and the ability to maintain accurate documentation.
• Proficiency with standard office software and accounting or financial systems.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Skills

Robert Half offers access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Pay

Robert Half does not specify pay rates for this role.

Schedule

Robert Half does not specify the schedule for this role.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Company Information

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Equal Opportunity Employer

Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.