Collections Specialist

About the role

Collections work sits at the intersection of financial accountability and human sensitivity. The best people in this role carry two skills in equal measure: the ability to hold a firm line on payment expectations and the ability to treat a resident who's two months behind like a person, not a number. This balance is genuinely hard to find, and it's exactly what AIR Communities is looking for in this Shared Service Center role based at their Denver Tech Center corporate office.

You're operating within a Shared Service Center, which means you support properties across multiple markets rather than working at a single community. That structure keeps the work varied. One afternoon might involve processing eviction-related filings; the next morning might be a series of outbound calls to residents on existing payment plans, checking in and documenting progress. The pace is steady and the caseload is real.

One honest note: this kind of work carries cumulative stress. You're regularly engaging with people in financial distress, and some interactions won't resolve neatly. Strong candidates in collections roles tend to have genuine stress management habits, not just the ability to say they do.

Responsibilities

• Draft late notices and work through payment plans with residents experiencing financial difficulties
• Process legal filings and review warrants of restitution
• Track collection activities and follow up on payment arrangements
• Recommend charge-offs when accounts are unrecoverable
• Maintain consistent record-keeping across systems
• Handle outbound calls to residents on existing payment plans, documenting progress

Requirements

• Strong verbal and written communication, especially in difficult conversations
• Negotiation skills and the ability to structure workable payment arrangements
• Comfort with documentation, follow-up, and system-based record-keeping
• Patience and composure under sustained pressure
• Ability to work independently within a defined process framework

Pay

Base pay lands between $21 and $23 per hour, with earning potential growing through a commission component tied to collections performance.

Schedule

This role is in-office five days a week.

Why AIR Communities

AIR Communities is one of the larger apartment ownership and operating platforms in the country, with a focus on higher-quality assets in major markets. Working on their collections team means you're part of a centralized operation with real infrastructure behind it. For someone early in a property management finance or admin career, collections experience at this scale transfers well to property management roles, regional accounting positions, or compliance-adjacent work further down the road.