Collections Specialist

Paraco · Rye Brook, NY · 2 wk ago

AccountingFull-time

Recommend process improvements for collections activities.
Aid in the documentation and implementation of such improvements.
Perform daily collection activities on customer accounts (calls, emails, and letters).
Collaborate with Credit & Collections team on projects aimed at improving processes to better serve internal business units.
Provide specific updates on past due accounts to sales and management.
Initiate contact and interact with customers on past due residential and commercial accounts.
Place outgoing collections calls professionally.
Document correspondence and contacts with credit customers.
Print aging weekly reports for assigned divisions as needed.
Prepare, mail, and send follow-up correspondence for all past-due accounts, advising customers of potential for halted deliveries, lock-outs, and equipment disconnects.
Refer and follow up on all customer inquiries that are not credit-related to the appropriate department.

One year of experience in Collections or a similar financial role is strongly preferred.
A high school diploma or equivalent is required.
A strong attention to detail with an emphasis on accuracy and strong analytical skills.
Excellent oral and written communication skills and hands-on computer proficiency in MS Excel, Outlook, Word, and the Internet.
Knowledge of the A/R function, including the ability to apply good judgment and professional integrity in decision-making.
Ability to effectively interact and communicate with customers in a professional manner.
Proficiency in completing detailed credit and rebill paperwork with accuracy.
Understanding of basic principles of accounting, including debit and credits.
Good math aptitude and the ability to work accurately with numbers.
Bilingual speaking proficiency in Spanish/English is a must.
The ability to work Monday through Friday with occasional overtime as needed based upon business operations.

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