Retail Specialist

About the role

REP Fitness is expanding its offerings into apparel, supplements, athletes, and events. This role is based in Lafayette, CO at our state-of-the-art showroom overlooking the Rocky Mountains.

Responsibilities

• Provide world-class service to our in-store customers.
• Aid customers in selecting gym equipment by maintaining thorough knowledge of all products.
• Assist in loading orders after being selected by stockroom staff.
• Maintain a clean showroom to provide customers with an optimal shopping experience.
• Process sales orders, returns, and exchanges.
• Respond promptly to customer inquiries and issues via email or phone when not assisting an in-store customer.
• Record details of actions taken with customers in CRM.
• Participate in ongoing product training to remain up-to-date with REPs newest products.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to apply concepts of basic algebra and geometry.
• Basic understanding of Microsoft Office programs such as Excel, Word, PowerPoint, or equivalent programs.
• Ability to quickly learn how to navigate and use complex warehouse management systems and customer relation management systems.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; one to three years related experience and/or training; or equivalent combination of education and experience.

Skills

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Resourcefulness – Securing and deploying resources effectively and efficiently.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Situational Adaptability – Adapting approach and demeanor in real-time to match the shifting demands of different situations.

Benefits

• Day One Benefits! Medical, dental, vision insurance (Competitive Benefits packages Offered)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)
• Recharge Yourself! 3 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid parental leave starting day one
• Birthday – Paid day off
• Pumped-up Perks! Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment, apparel, and supplements
• Daily snacks and drinks provided by REP (for on-site employees)
• Fitness-casual attire
• Company and team-building events
• Professional growth and development within the organization
• Life-work balance

Pay

Compensation base range: $22.00 - $23.00 hourly with sales bonus potential

Schedule

In-person role, five days a week