Collections Specialist

About the role

The Collector position involves contacting delinquent, charged-off customers to arrange for repayment or settlement of account balances. The primary responsibility is collecting on various loan types.

Responsibilities

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Meet departmental call and QA standards
• Work in a goal-oriented environment to meet production indicators
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

• Education - High School diploma or GED
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information

Preferred

• Collections / Call Center experience strongly preferred
• Sales experience is desirable

Location

Evansville, IN – In Office

Business Hours

Monday through Thursday 7A-7PM. Friday 7AM-5PM, and Saturdays (closed first Saturday of the month) 8AM-12PM.

Schedule Requirements

• 1 night a week until 7PM
• 1 Friday a month until 5PM
• 1 Saturday a month 8-12
• A flexible schedule thereafter

Pay

Commensurate with experience

Benefits

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)