Collections Specialist

What You’ll Do

• Monitor and follow up on collections for past-due accounts receivable
• Conduct monthly reporting with thorough and accurate account notations
• Prioritize and escalate collections efforts to meet and exceed department goals
• Deliver top-tier customer service during all collections interactions
• Ensure timely payments in a high-volume, performance-driven environment
• Process refunds and small balance write-offs
• Reconcile customer accounts as needed
• Collaborate with the Sales team on collection strategies
• Support additional projects and responsibilities as assigned

Qualifications

• A high school diploma or equivalent
• Solid understanding of accounting principles and accounts receivable processes
• Exceptional written and verbal communication skills
• Strong phone presence and professional negotiation skills
• Detail-oriented, highly organized, and process-driven
• Knowledge of customer lending laws and lien laws (preferred)
• Excellent customer service and relationship management skills