Collections Specialist

About the role

The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly. This role helps patients avoid delays or interruptions in infusion care and supports a financially sound care model.

Responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment
• Maintain accurate reimbursement across all therapy types
• Strengthen collaboration between billing, pharmacy, and operations teams
• Ensure compliance with payer, legal, and regulatory requirements
• Resolve claim issues efficiently and respond professionally and promptly to customer inquiries
• Stay current on billing regulations, coding guidelines, and payer policy updates
• Utilize clearinghouses and billing systems to support effective collections workflows
• Assist with data entry, reporting, and administrative tasks as needed

Requirements

• High school diploma or GED
• Minimum of three (3) years of experience in collections-related activities
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Qualifications

• Prior home infusion therapy billing or collections experience preferred

Skills

Strong analytical and problem-solving skills, persistence and confidence when working payer follow-ups, a customer-service mindset balanced with financial accountability, comfort working in a fast-paced, metrics-driven environment, clear written and verbal communication skills, attention to detail and ownership of outcomes.

Benefits

Hybrid work model as trust and performance are established

Pay

$26 USD - $28 USD

Schedule

Monday–Friday, 8:00 AM–4:30 PM CST