Collections Specialist

About the role

We are seeking a highly motivated, results-oriented Collections Specialist to support the organization through the proactive collection of outstanding accounts receivable. This position is primarily responsible for reducing aged receivables, improving cash flow, and maintaining professional client relationships while pursuing timely payment of open invoices. The Collections Specialist will work closely with clients, Operations, and Finance personnel to identify payment barriers, resolve billing disputes, obtain required payment information, and communicate collection status and risk.

The ideal candidate is organized, persistent, service-minded, and able to balance assertive collection activity with strong relationship management.

Responsibilities

• Actively pursue collection of outstanding accounts receivable balances for assigned clients and portfolios.
• Conduct timely and professional collection calls, emails, and written correspondence regarding open invoices and past-due balances.
• Prioritize collection activity based on aging, dollar value, client risk, dispute status, and management direction.
• Maintain accurate, current, and complete documentation of all collection activity, commitments, disputes, and next steps.
• Escalate high-risk or severely delinquent accounts to management with clear recommendations and supporting account history.
• Support corporate cash flow objectives by driving consistent follow-up and measurable progress on collection targets.
• Work directly with Operations and Finance staff to identify and resolve issues preventing payment.
• Gather information related to disputed invoices, contract questions, billing corrections, missing client documentation, project concerns, retainage, or payment application issues.
• Provide project teams with due dates and follow-up expectations to support timely collection resolution.
• Identify recurring process issues contributing to aged receivables and recommend improvements to billing, documentation, or communication practices.

Requirements

Required Qualifications

• Associate's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2-4 years of progressive experience in commercial collections, accounts receivable management, credit and collections, or related financial operations.
• Success in collecting high volume and/or large-dollar commercial receivables and managing aging portfolios.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently while collaborating effectively across multiple departments.
• Experience working with project managers to resolve contract, billing, and collection disputes.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience with Microsoft Dynamics 365, Oracle, SAP, Deltek, or similar ERP systems.

Benefits

We offer a competitive compensation package, family-friendly benefits, a collaborative working environment, and the training, mentoring, and resources you need to advance in your career.

Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.