Collections Specialist

JP Management is seeking a detail-oriented and results-driven Collections Specialist to join our Accounting Department. This is a full-time, on-site position requiring presence in our office 5 days a week.

Responsibilities

• Collect outstanding balances, prioritizing accounts based on aging and balance amounts prior to referral to third-party collection agencies.
• Develop and maintain standard operating procedures (SOPs) for collections activities, including communications, notices, skip tracing, payment plans, and management reporting.
• Research, evaluate, and coordinate skip-tracing resources and tools to support collection efforts.
• Contact former residents via phone, email, and written correspondence regarding outstanding balances.
• Prepare and compile account documentation, including leases, ledgers, final account statements, and supporting records, for referral to attorneys or collection agencies.
• Review and validate disputed charges, conduct research, and resolve account discrepancies to ensure accurate financial records.
• Maintain the confidentiality and security of resident information in compliance with company policies and applicable federal, state, and local regulations.
• Investigate and resolve disputes with former residents while maintaining a professional and customer-focused approach.
• Review delinquent accounts and recommend write-offs in accordance with company policies and procedures.
• Manage in-house payment agreements and provide regular reporting on repayment progress.
• Accurately document collection activities, resident communications, and amounts collected within the collections database.
• Collaborate with Accounting, Property Management, and Operations teams to support collections objectives.
• Perform other duties as assigned.

Requirements

• 2+ years of collections or accounts receivable experience required.
• Property Management/Real Estate industry experience preferred.
• Strong verbal and written communication skills with the ability to effectively collect outstanding balances and resolve account disputes.
• Excellent organizational and documentation skills with attention to detail and accuracy.
• Ability to handle confidential resident information and maintain compliance with company policies and applicable regulations.
• Proficiency in Microsoft Office and property management/accounting software preferred.
• Strong problem-solving skills and the ability to work collaboratively with Accounting, Operations, and Property Management teams.

Pay

$25.00 - $30.00 per hour