Collections Specialist

Why IPS?

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Extensive Training & Career Development Programs
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Responsibilities & Expectations

• Manage and recover outstanding payments from customers.
• Contact debtors, negotiate payment plans, maintain accurate records of collections activities, and work to resolve billing disputes.
• Collaborate with other departments to ensure timely payment and improve cash flow.
• Lead the day-to-day collections processes of all accounts within assigned portfolio.
• Prepare correspondence on delinquent accounts requiring special handling.
• Ensure accurate and timely filing of Notice to owners, lien releases, and sworn statements of account where applicable.
• Work closely with the Contracts Review Manager for timely filing of all Lien and Bond claims when applicable.
• Review accounts daily and communicate troubled accounts, escalating potential risk to Manager.
• Perform account reconciliations; review, research, and submit issues with customer billing discrepancies and adjustments to the billing department for correction.
• Research disputed delinquent account balances.
• Report misapplied payments to cash application department.
• Report duplicate and overpayments timely, work with cash applications department and unapplied team, ensuring customers are notified, and refunds processed timely.
• Assist Manager with reports.
• Participate in the weekly and monthly reviews and meetings and report status on delinquent accounts assigned.
• Meet targets in collections including maintaining an appropriate number of A/R calls daily / weekly / monthly.

Qualifications And Competencies

• High school education or equivalent. Associate’s degree preferred.
• 3+ years of B2B collections and/or account maintenance, preferably in construction/manufacturing industry.
• Working knowledge of the Fair Debt Collection Act and other pertinent state and federal laws concerning collection activities.
• Ability to analyze and problem-solve issues.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.