Collections Specialist

About the role

Hobart Service, an Illinois Tool Works Company, seeks a Collections Specialist to support the organization regarding Accounts Receivable. The ideal candidate will ensure timely payments are received from customers to maintain a percent over 60 and DSO at a minimum.

Responsibilities

• Effectively communicate complex information in a clear and concise manner.
• Handle routine collections on accounts, utilizing phone, email, letters, and monitoring payment plans.
• Process incoming credit card payments and update accounts accordingly.
• Aid customers with payment inquiries and provide information on account statuses.
• Identify overdue accounts and prepare them for escalation.
• Prepare basic reports on collections activities and status.
• Maintain established targets and Key Performance Indicators (KPIs).
• Assess credit worthiness of customers and assign credit limits within assigned approval limits.
• Manage conflict in a professional manner.
• Maintain a high level of professionalism and respect in all correspondence and negotiations.

Qualifications

• 1-2 years in collections or related field.
• Possess excellent verbal and written communication skills.
• Proficient in basic collections activities, sending reminder emails, and logging interactions.
• Works under close supervision and follows predefined guidelines.
• Proficient in Microsoft applications such as Excel, Word, and Outlook.
• Desired education/experience includes an Associate Degree in Accounting, Finance, or Business, active membership in the National Association of Credit Management, and completion of a formal credit program.
• Knowledge of the food industry and its operations.
• Comprehensive analysis of financial information and assessing the risk of offering credit to customers in accordance with established corporate policy and optimizing corporate profitability.
• Maintain existing credit accounts on an ongoing basis.
• File proofs of claim in bankruptcy conditions and negotiate "Preference" payment conditions.

Physical Demands & Work Environment

• Regularly required to sit at a desk for most of their hours worked including stand; use hands to handle and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, bend, or push/pull.
• The employee may lift and/or move up to 10-25 pounds without assistance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Working conditions typical office environment. The noise level is moderate.
• Hours of work normal business hours: 8am – 5pm. M-F. Overtime may be expected if needed. Flexibility with schedule to meet critical deadlines if needed.

Why work for us?

• Competitive pay.
• Great insurance options with low premiums.
• Paid vacation and holidays.
• 401K with company match.
• Extensive on-the-job, online, and classroom training.
• Safety-conscious work environment.

Equal Opportunity Employer

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.