Collections Specialist

Position Summary

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process.

Key Responsibilities

• Responsible for daily functions of collection efforts, including inventory review, regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection
• Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management
• Prepares collection and A/R related reports for discussion with the Billing Attorneys
• Account reconciliation with special emphasis on high-risk accounts
• Evaluates and recommends on best practices for collection efforts
• Contact clients regarding payments and assess the collectability of the outstanding amounts due
• Reviews and analyzes short payments and resolve in a timely manner
• Proactively and efficiently communicates A/R information to office and firm management
• Flexibility to attend onsite trainings, work overtime and conduct business travel as needed

Candidate Qualifications

• Highly effective communication, analytical and negotiation skills
• Extensive knowledge of collections
• Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff
• Strong project management and organization skills required
• Maintain strict confidentiality
• Able to work independently, in an organized fashion and manage multiple projects
• Must have the ability to work under pressure to meet strict deadlines

Qualifications

• Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care)
• Bachelor’s degree or equivalent experience in Accounting or Finance preferred
• Technology: Aderant software and Ebilling Hub experience preferred, but not required
• Proficiency in Excel is required
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation

Benefits

• Full time employees may be eligible for a discretionary bonus
• Health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance
• Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program
• Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance

Pay Range

The Expected Pay Range For This Position Is $48.45 to $52.50 per hour. Salary will be determined based upon education, experience, job related factors permitted by law, internal equity, and market data, including geographic pay differentials in locations where market pay differs from the national average.