Collections Specialist

About the role

A Collections Specialist I works directly with customers to understand their situations, identify solutions, and help them return to financial wellness. You’ll build relationships, think critically, and make a meaningful impact every day.

You’ll reach out to customers with past-due accounts, discuss payment options, document conversations, research payment issues and credit reports, collaborate with teammates, and escalate unique situations—all while maintaining professionalism and empathy.

Requirements

• Ability to communicate effectively and professionally (written and verbal)
• Work with speed and accuracy
• Grasp technical information quickly
• Work independently and as a team member
• Proficiency in Microsoft Word and Excel
• Willingness to travel for early training

Qualifications

• 1–2 years of experience in customer service, banking, or collections (preferred)

Benefits

• Medical, dental, vision, short-term disability, long-term disability, and life insurance
• 17 days paid time off plus 11 paid holidays and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, and more
• Discounts on national and local purchases (computers, vacations, phones, retail shopping)
• Logo wear discounts
• Free checking account, checks, and discounted bank services

Location

313 Frederica St, Owensboro, Kentucky, 42301, United States

About Us

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization. We deliver genuine, customized, personal service with a focus on truly serving customers and communities well. Our employees bring the Shield of Excellence commitment to life with each interaction.