Collections Specialist

What you will do

• Create and send invoices to customers
• Follow up on, collect, and allocate payments
• Carry out billing, collection, and reporting activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Research and resolve payment discrepancies
• Generate age analysis and review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Process credit card payments
• Prepare bank deposits
• Investigate and resolve customer queries
• Develop a recovery system and initiate collection efforts
• Collect data and prepare monthly metrics
• Bi-weekly meetings with branch managers
• Evaluate customer base and communicate results to branch managers

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain up-to-date billing system
• Generate and send out invoices
• Follow up on, collect, and allocate payments
• Carry out billing, collection, and reporting activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Research and resolve payment discrepancies
• Generate age analysis and review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Process credit card payments
• Prepare bank deposits
• Investigate and resolve customer queries
• Develop a recovery system and initiate collection efforts
• Collect data and prepare monthly metrics
• Bi-weekly meetings with branch managers
• Evaluate customer base and communicate results to branch managers

POSITION QUALIFICATIONS

• Education: High school diploma or GED required; college coursework/degree preferred
• Experience: 2+ years of relevant work experience
• Knowledge: Demonstrated track record of interacting and working effectively with others; Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel
• Other Desired Skills: Strong ability to work independently with minimal supervision; as well as a strong team player that works well in a collaborative environment; Deal well with uncertainty and time pressures; Good problem solving skills, detail-oriented, and ability to follow through to conclusion; Excellent organizational skills

WORK ENVIRONMENT

• Work primarily in a climate controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending
• Frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor