Collections Specialist

Essential Functions

• Processes payments for utilities and other fees and services
• Receives monies from customers by check, cash, and credit card
• Dates payments received and enters information into computer system
• Balances cash drawer daily and prepares and submits bank deposits
• Maintains related documentation and reports
• Updates and credits customer account records
• Records and codes payments in billing system
• Enters relevant information to assist with skip-tracing or recording customer risk profiles
• Collaborates with other employees to manage accounts within credit conditions
• Examines customer queries and reconciles and reports on accounts as needed
• Monitors past due accounts
• Reviews delinquent customer listing and contacts customers to investigate late or non-payment of accounts
• Facilitates corrective action and schedules cut-offs
• Researches and corrects errors in accounts and prepares related reports
• Collects on past due accounts

Minimum Qualifications

• A high school diploma or GED
• Two years of experience in accounts receivable or a closely related field
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job

Preferred Qualifications

• Minimum of two (2) years of experience in first-party, third-party, or legal collections
• Proven experience in a call-center collections environment
• Clear, confident, and persuasive communication skills
• Ability to analyze data, solve problems, and make informed recommendations
• Highly organized with strong attention to detail
• Results-oriented, demonstrating urgency and follow-through in execution
• Leads by example with a high degree of accountability