Collections Specialist
City Wide Facility Solutions · Camp Hill, PA · 2 mo ago
On-siteAccountingFull-time
About the role
We are seeking a detail-oriented and customer-focused Collections Specialist to join our team.
Key Responsibilities
- Proactively contact clients via phone, email, and written communication to resolve past-due accounts and secure payment
- Maintain consistent and professional follow-up with customers to ensure timely resolution of outstanding balances
- Provide excellent customer service while discussing payment options, negotiating arrangements, and addressing account inquiries
- Document account activity, communications, and payment commitments accurately in company systems
- Partner with accounting, sales, and customer service teams to resolve disputes or billing discrepancies
- Monitor aging reports and escalate high-risk accounts as needed
Requirements
- 2+ years of collections, accounts receivable, or customer service experience preferred
- Strong communication, negotiation, and active listening skills
- Demonstrated ability to follow up consistently and manage multiple accounts simultaneously
- Customer-first mindset with the ability to maintain professionalism in difficult conversations
- Proficiency in Microsoft Office Suite and familiarity with accounting or CRM software
- High attention to detail, organization, and problem-solving ability
Benefits
City Wide Facility Solutions offers competitive compensation and benefits, commensurate with experience.