Collections Specialist

About The Opportunity

Our client is seeking a detail-oriented and customer-focused Collections Specialist to join their finance team. This role is responsible for managing accounts receivable collections activities, maintaining strong customer relationships, and helping ensure timely payment of outstanding balances. The ideal candidate is highly organized, proactive, and able to communicate effectively with both internal and external stakeholders.

Responsibilities

• Monitor customer accounts and follow up on past-due invoices.
• Contact customers via phone, email, and other communication channels regarding outstanding balances.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate collection notes and account records within company systems.
• Collaborate with internal departments, including Sales, Customer Service, and Finance, to resolve account concerns.
• Analyze aging reports and prioritize collection efforts.
• Reconcile customer accounts and assist with cash application inquiries as needed.
• Prepare collection status updates and reports for management.
• Support month-end closing activities related to accounts receivable.
• Recommend process improvements to enhance collections effectiveness and customer experience.

Qualifications

• Collections Specialist Experience supporting business-to-business (B2B) collections.
• Excellent problem-solving and negotiation skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.

Location: Hybrid/Onsite
Employment Type: Full-Time